Palm Row – Frequently Asked Questions (FAQ)

Welcome to Palm Row. Below you will find answers to the most common questions about our products, orders, shipping, returns, and support. If you need further assistance, please contact us at contact@palmrow.boutique.

🛍 Orders & Payments

How do I place an order?

Simply select your desired items, choose size and color, add them to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.

Which payment methods do you accept?

We accept major credit and debit cards. All payments are processed securely.

Can I change or cancel my order after placing it?

Orders can only be modified or canceled before they enter processing. Once processing has started, changes or cancellations may not be possible. Please contact us as soon as possible.

📦 Order Processing

How long does order processing take?

Order processing usually takes 1–2 business days. This includes order verification, quality check, and packaging.

What are business days?

Business days are Monday to Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays begin processing on the next business day.

🚚 Shipping & Delivery

When will my order be shipped?

Once processing is completed, your order is handed over to the carrier and shipped.

How long does delivery take?

Orders are processed within 1–2 business days, then shipped with tracking. Estimated delivery times by destination:

Destination	Standard / Free Shipping	Priority Shipping
Europe (EU, UK, Switzerland, Norway, Iceland, Liechtenstein) & United States	5–10 business days	4–7 business days
Asia & Middle East	3–7 business days	2–5 business days
Africa	7–15 business days	5–10 business days
Rest of the world (Canada, Latin America, Oceania and other destinations)	15–25 business days	10–15 business days

The estimated delivery time for your country is also shown at checkout.

How much does shipping cost?

• Standard Shipping: €5.99 (orders under €100)

• Free Shipping: on all orders of €100 or more

• Priority Shipping: €11.99

What if my order is delayed?

All delivery times are estimates, not guarantees. In rare cases, delays outside our control, such as storms and severe weather, customs inspections in the destination country, carrier disruptions or peak-season volumes, may extend delivery. The maximum delivery timeframe is 35 days from dispatch. Delays within this period do not qualify for a refund.

If your order has not arrived within the estimated time, contact us at contact@palmrow.boutique with your order number and we will check the tracking with the carrier.

Do weekends and holidays count toward delivery time?

No. Only business days are counted by carriers.

Why is my tracking not updating?

Tracking updates may take a few days to appear after shipment. During peak seasons (such as holidays), updates may be slower due to high logistics demand.

🔎 Tracking Orders

When will I receive my tracking number?

Your tracking number is sent automatically by email once your order is handed over to the carrier.

My order says “awaiting details.” What does this mean?

This means your order is still in processing and has not yet been assigned a tracking number.

⏳ Delays & Peak Seasons

Why are there delays during holidays?

During periods such as Christmas, New Year, and major holidays, carriers experience:

• High shipping volume

• Flight delays

• Reduced processing capacity

These factors may cause temporary delays, which usually normalize shortly after peak periods.

🔁 Returns & Refunds

What is your return policy?

All customers, in every country, can return items within 14 days of delivery. Items must be unused, in original condition, and with original packaging.

How do I request a return or refund?

Please email contact@palmrow.boutique with:

• Order number

• Reason for return

• Photos of the item (if requested)

Our support team will guide you through the process.

How long do refunds take?

Once approved, refunds are processed within a few business days and returned to the original payment method.

🛑 Promotional & Sale Items

Are promotional items refundable?

Promotional or discounted items may have specific return conditions. Please review our Refund Policy or contact support before requesting a return.

🔐 Order Verification (Security)

Why was my order flagged for verification?

Some orders are randomly flagged by our security system to prevent fraud.

What information may be required?

We may request a photo of the card used for purchase (with only the last 4 digits visible) to confirm ownership. All sensitive information must be covered.

📩 Contact & Support

How can I contact Palm Row?

You can reach our customer support team at:

📧 contact@palmrow.boutique

We aim to respond within 24–48 business hours.