
JOIN THE PALM ROW COMMUNITY
Join 75,000+ members who trust Palm Row for timeless style and exceptional quality.
Trending Collections
Free worldwide shipping on orders over €100!
FAQ
Frequently Asked Questions
Do You Ship Worldwide?
Do You Ship Worldwide?
Yes. We offer tracked shipping to over 200 countries.
How much are the shipping costs?
How much are the shipping costs?
- Free Shipping – on orders of €100 or more
- Standard Shipping – €5.99 (orders under €100)
- Priority Shipping – €11.99
How long does shipping take?
How long does shipping take?
- Processing time: 3–5 business days (picking, preparation and dispatch)
Delivery after dispatch: up to 20 business days to the USA and Portugal, and up to 25 business days to all other countries. You will receive a tracking number by email as soon as your order ships.
Can I Return Or Exchange My Order?
Can I Return Or Exchange My Order?
Yes. You can return eligible items within 14 days of delivery. Size or color exchanges are allowed once per order, subject to stock availability.
Are there any additional customs duties or import fees?
Are there any additional customs duties or import fees?
For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient.
How does the return & exchange process work?
How does the return & exchange process work?
Returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unused, unwashed, with all tags attached and in their original packaging. Sale items can be returned too; bundle offers (such as Buy 1, Get 1 Free) must be returned complete for a full refund. Return shipping costs are the customer's responsibility, except when we sent a wrong or damaged item.
How do I initiate a return?
How do I initiate a return?
Send an email to contact@palmrow.boutique with your order number, full name, the item(s) you wish to return and a brief reason. After reviewing your request, we will send you the return address and instructions. Returns sent without prior contact may not be identified and can be delayed.
When will I receive my refund?
When will I receive my refund?
Once your return has been received and inspected, approved refunds are credited to your original payment method within 5–10 business days.
Which payment methods do you accept?
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard), digital wallets (Shop Pay, Apple Pay, Google Pay – where available), and other local payment methods shown at checkout.
Can I change or cancel my order afterwards?
Can I change or cancel my order afterwards?
Orders can be cancelled within 2 hours of placement. Contact contact@palmrow.boutique with your order number as soon as possible.
How Do I Contact Support?
How Do I Contact Support?
Email us at contact@palmrow.boutique or DM us on Instagram @the.palmrow.boutique. Customer service: Monday to Friday, 9 a.m. to 5 p.m. (Lisbon time).
