Shipping Policy – PalmRow

Last Updated: October 2026

Where we ship from
Palm Row operates online from Europe. Orders ship from our warehouses in Spain or Portugal, depending on the destination.

Order processing
All orders are processed and dispatched within 3–5 business days (Monday to Friday, excluding public holidays). Processing includes order verification, quality inspection, packing and handover to the carrier. Delivery times start counting once your order has been dispatched.

Delivery times (after dispatch)

• USA and Portugal: up to 20 business days
• All other countries: up to 25 business days

Maximum delivery window
Including processing, the maximum delivery timeframe is 30 business days from the date of your order. Orders are considered delayed only after this window has passed. If your order has not arrived by then, please contact us and we will investigate with the carrier.

Tracking
Every order ships with tracking. You will receive your tracking number by email as soon as your order is dispatched. Please allow 3–5 business days after dispatch for the first tracking updates to appear

Shipping costs

• Free shipping on orders of €100 or more
• Standard shipping: €5.99 for orders under €100
• Priority shipping: €11.99

Customs, duties and import fees
For deliveries outside the European Union, customs duties and import fees may apply depending on the destination country. These are charged by local authorities and are the responsibility of the recipient. Customs inspections can add extra days to the delivery time and are outside our control.

Address accuracy
Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible; we can update the address only before the order is dispatched.

Delays
Peak seasons (such as Black Friday and the holiday period), weather conditions, strikes or carrier issues may cause delays beyond our control. We will always help you follow up with the carrier.

Contact
For any shipping question, email contact@palmrow.boutique with your order number, or message us on Instagram @the.palmrow.boutique.