Legal Framework
Legal Framework (Customer Version)
This Legal Framework explains how PalmRow handles orders, shipping, returns, exchanges, and refunds.
By placing an order on our website, you automatically agree to all policies described below.
1. Terms of Service (Legal Foundation)
Our Terms of Service establish the rules for using our website and making purchases.
Key points:
We reserve the right to refuse or cancel any order at our discretion.
All product descriptions, images, and prices may change without prior notice.
Minor variations in color, fit, texture, or finish are natural and are not considered defects.
PalmRow is not responsible for delays or issues caused by third-party carriers, customs, or force majeure events.
All purchases are subject to and governed by our Shipping Policy and Refund & Return Policy, which form an integral part of these Terms.
2. Shipping Policy
📦 Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
🚚 Shipping Time (Estimated)
Estimated delivery times after dispatch:
| Destination | Standard / Free Shipping | Priority Shipping |
|---|---|---|
| Europe (EU, UK, Switzerland, Norway, Iceland, Liechtenstein) & United States | 5–10 business days | 4–7 business days |
| Asia & Middle East | 3–7 business days | 2–5 business days |
| Africa | 7–15 business days | 5–10 business days |
| Rest of the world (Canada, Latin America, Oceania and other destinations) | 15–25 business days | 10–15 business days |
Standard Shipping: €5.99 (orders under €100)
Free Shipping: on all orders of €100 or more
Priority Shipping: €11.99
All delivery times are estimates, not guarantees. In rare cases, delays outside our control, such as storms and severe weather, customs inspections in the destination country, carrier disruptions or peak-season volumes, may extend delivery. The maximum delivery timeframe is 35 days from dispatch. Delays within this period do not qualify for a refund.
🌍 Customs, Duties & Taxes
Customs fees, import taxes, and duties are the customer’s responsibility.
PalmRow has no control over customs processing times.
📍 Incorrect Address
Customers are responsible for providing a complete and correct shipping address.
If a package is returned due to an incorrect address, re-shipping fees will apply.
❗ Delays Beyond Our Control
Delays caused by carriers, customs authorities, storms and severe weather, strikes, or other force majeure events are not valid reasons for refunds.
3. Refund & Return Policy
We aim to be fair, transparent, and efficient when handling returns and refunds.
All customers, in every country, may return eligible items within 14 days of delivery.
✅ Situations Eligible for Refund or Exchange
You may qualify for a refund or replacement if:
You received a defective or damaged product (proof required);
You received the wrong item due to our error.
In these cases:
PalmRow covers return shipping;
We may offer a replacement, store credit, or a full refund after verification.
🔁 Size Exchanges (Customer Choice)
If the customer selected the wrong size:
This is not considered a store error;
A size exchange is allowed only if the item is unused, unworn, and with original tags.
All shipping costs are the customer’s responsibility, including:
Return shipping;
Re-shipping of the replacement item.
Shipping fees vary depending on the product and destination.
❌ Situations Not Eligible for Refund or Exchange
Refunds or exchanges are not accepted for:
Wrong size chosen by the customer (without covering shipping costs);
Change of mind or personal preference after the 14-day return period;
Used, washed, or damaged items;
Delivery delays within the stated timeframe;
Customs delays or import fees;
Incorrect or incomplete shipping address;
Natural variations in color, fit, or fabric;
Promotional or clearance items (when stated).
💳 Refund Processing
Refunds are issued only after the returned item is received and inspected.
Approved refunds are processed to the original payment method.
Processing time may vary depending on the payment provider and bank.
Shipping fees are non-refundable unless the error was ours.
4. Policy Alignment & Transparency
Our:
Terms of Service define legal responsibility;
Shipping Policy sets delivery expectations;
Refund & Return Policy explains when refunds or exchanges apply.
All three policies work together to ensure transparency, fairness, and a smooth shopping experience.
📩 Need Help?
For any questions or support requests, please contact us:
Our team replies within 24–48 business hours (Monday to Friday).